Refund policy

Return & Refund Policy

We hope you love your Sahita order. If something isn't right, please contact us at hello@sahita.com.au and we'll be happy to help.

Change of mind

Due to the personal nature of our fragrance and self-care products, we do not offer returns or exchanges for change of mind.

Damaged, faulty or incorrect items

If your order arrives damaged, faulty or you receive an incorrect item, please contact us at hello@sahita.com.au with your order number and, where helpful, photographs of the item and packaging.

We'll review the issue and arrange an appropriate remedy in accordance with Australian Consumer Law.

Australian Consumer Law

Our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits any rights or remedies you may have under Australian Consumer Law.

Refunds

Where a refund is applicable, it will be issued to your original payment method. Please allow time for your bank or payment provider to process the refund once it has been issued.