We accept Visa and Mastercard, as well as Shop Pay, Apple Pay and Google Pay.

We’ll do our best to help with changes or cancellations before your order has been dispatched. Please contact us as soon as possible at hello@sahita.com.au with your order number. Once an order has been dispatched, we’re unable to make changes or cancel it.

We currently ship Australia-wide. International shipping is not currently available.

Shipping is calculated based on the weight of your order. Standard and Express Post options are available at checkout, where the shipping cost will be shown before payment.

Orders are carefully packed and dispatched within 5–7 business days, excluding weekends and public holidays.

As our candles are made in small batches and require time to cure, some candle orders may take up to 14 days to dispatch.

Estimated delivery times after dispatch are 3–7 business days for Standard Post and 1–3 business days for Express Post.

You’ll receive tracking details by email once your order has been dispatched.

Due to the personal nature of our fragrance and self-care products, we do not offer returns or exchanges for change of mind.

If your order arrives damaged, faulty or you receive an incorrect item, please contact us at hello@sahita.com.au with your order number and, where helpful, photographs of the item and packaging.

We’ll review the issue and arrange an appropriate remedy in accordance with Australian Consumer Law.

If your order arrives damaged, faulty or incorrect, please contact us at hello@sahita.com.au with your order number and, where helpful, photographs of the item and packaging. We’ll review the issue and let you know the next steps.

Due to the personal nature of our fragrance and self-care products, we do not offer exchanges for change of mind. If your item arrives damaged, faulty or incorrect, please contact us at hello@sahita.com.au and we’ll be happy to help.

• Trim the wick to 5 mm before each burn.
  
• On the first burn, allow the wax to melt evenly across the surface before extinguishing to help prevent tunnelling.
  
• Never leave a burning candle unattended. Keep away from drafts, children and pets.

Store your soap in a dry, well-ventilated place between uses to help it dry between uses and prolong the life of the bar.

Our soaps are palm-oil free and coloured with mineral-based mica, so minor variations in colour are natural.

Store your Perfume Oil in a cool, dry place away from direct sunlight and heat. Keep the cap securely closed when not in use.

Store your Body Cleanse away from direct sunlight and excessive heat. Keep the bottle securely closed when not in use.

You’ll receive an email containing a unique gift card code, which can be forwarded to the recipient. The gift card can be used across multiple orders until the balance has been redeemed.

If you have a valid discount code, enter it in the discount code field at checkout and select Apply.

Yes. Our candles are made with 100% soy wax and contain no animal-derived ingredients.

We choose our packaging with care and aim to use recyclable, reusable or compostable materials wherever possible. As our packaging may vary depending on the product and order, please refer to the disposal instructions provided with individual packaging materials.